João Santos and Ricardo Vicente carried out an operation aimed at increasing sales in a market with high export specificity. In this market, customers found it difficult to contact the team, so they implemented a quick way of responding to the customer by contacting a freight forwarder who guaranteed a quick response time at very competitive prices. Customers are now able to make export purchases within 24 hours. This reduction in waiting times for parts has ensured an effective response, increased sales and had an impact on customer satisfaction.
